By now you’ve noticed that our most recent article, Question Keith #1: Hidden Hit Points was re-sent. No déjà vu. For a short time the DungeonMastering.com blog was down, then up (albeit with articles from 2010,) then fully restored with Keith’s complete piece. You may also have had trouble logging into your DM Tools account. This was due to a hosting issue on our end. For that, we deeply apologize.
But that’s not enough. So taking our own advice from an invaluable 2009 entry, Oops! How to Gracefully Recover from a DM Mistake, here is the rundown.
- Step One: Stay Calm- When you run a website and that website goes down, its hard not to panic. But once it became clear that this snafu wasn’t caused by needing to refresh our browser’s cache, we got on the horn to tech support.
- Step Two: Own Your Mistake-No one likes having to say they fracked up. But this wasn’t a problem with the ‘flux capacitor’ or an outage overload from an overwhelming response to Keith Baker’s new Q&A series. Basically this all happened because we were under the hosting of DMing’s previous owner and he apparently didn’t realize we were still using it. When cleaning up his server he asked his hosting to delete the DMing account. Segue to us scrambling for the last weekly backup (April 5th).
- Step Three: Repair the Damage- DungeonMastering.com now has its own new hosting fully under our control that is solid.
- Step Four: Do Better Next Time- We don’t expect this to ever happen again and we’re going to pay closer attention to the tech which makes this whole show run. Also everyone here is open to any and all ideas. Suggest away.
Well that’s the deal. As Gary Gygax once said, “Random chance plays a huge part in everybody’s life.” That being something proven to us recently, we’re going to do our best to have as many bonuses ready for that randomness as possible.
We hope you appreciate our transparency and honesty. Thank you for being a DMing reader.